Author Topic: Troubleshooting issues with our internet connection  (Read 1217 times)

Komal Chautala

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Troubleshooting issues with our internet connection
« on: July 30, 2009, 08:02:51 PM »
We often face a lot of issues with our internet connection . Sometimes it goes down and we start to wonder where the problems lies , we think its something wrong with the pc , or with the router , or with the line . A lot of thoughts come to our minds , but we are not sure where exactly the problem lies . So some of us start troubleshooting , by ourselves , we reset the router , reinstall windows etc only to later realize that it was a problem with our ISP . But it need not be an ISP issue always . Here's a small guide on troubleshooting :

This guide can be helpful for almost any ISP be it airtel,bsnl,mtnl etc . So here's what you could do when you have internet problems :

Step 1 : Firstly try restarting your modem , try this 2-3 times giving a 5 minute gap , if things work out , good for you :)
Step 2 : If you still face an issue , try checking whether the ADSL LED (usually the one next to POWER LED ) is stable .If it is ,go to Step 4 , if not proceed
Step 3 : Pick up your telephone and see if you hear a dial tone . If you dont hear a dialtone , it means your phone isnt working and hence your internet , call your ISP and make a complaint.If you do hear a dial tone . Proceed to next step
Step 4 : Login to your modem ( or ) and check your STATUS page , if it says PPP down or Authentication Failure , Its again an ISP issue call your ISP and mention this ERROR directly.If unable to login proceed to next step . If you see CONNECTED or a VALID IP , proceed to Step 6.
Step 5 : If your unable to login to your modem , then ensure that your machine has a valid ip address ( ipconfig output from command prompt of windows OR ifconfig output from terminal of linux ).If you dont have a valid ip(192.168.0.x or 192.168.1.x) , insert static ip  and then try. If still no access to modem , RESET your modem and configure again  - This is the last resort , you know have to have access to your modem , then follow steps 2,3 again
Step 6 : If you get a valid ip in your modem , and still no internet , then its an issue with your PC , either a firewall is blocking you or your DNS servers aren't set right.

Hopefully this should help you get an idea as to where exactly the problem is.


  • Guest
Re: Troubleshooting issues with our internet conne
« Reply #1 on: July 30, 2009, 08:04:52 PM »
it also depend on modem type like EL2020 Etc. not apply to all modem ...


  • Guest
Re: Troubleshooting issues with our internet conne
« Reply #2 on: July 30, 2009, 08:15:34 PM »
For Secure Configration use tool of which inside in cd of modem like this which is tool given by tata indicom broadband usb modem

Modem Accounting Steps

Please follow the below steps for Accounting the modem through Account Tool:

1. Please use the Account Tool for Accounting the modem, insert the data card into the laptop.

2. Please input MIN & SUB ID (MDN) to be accounted.

3. Please input SPC 000000 & press Write button.

Please check the attached screenshot for reference.


  • Guest
Re: Troubleshooting issues with our internet connection
« Reply #3 on: July 02, 2011, 08:28:34 AM »
What is the userename & pswd for connect broadband


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