Author Topic: JTAG Ticketing & Helpdesk System For Joomla  (Read 1185 times)


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JTAG Ticketing & Helpdesk System For Joomla
« on: June 26, 2009, 06:35:53 PM »
The JTAG Helpdesk system for Joomla is a simple and affordable  helpdesk system which is design to help you setup helpdesk service using Joomla 1.5. The JTAG helpdesk system for joomla provides you the following functionalities.

Ticket Management
    * Submit a tickets from WEB frontend
    * Modify, closed and re-open tickets
    * Create ticket categories. For example, you can have tickets category for sales, tech support etc.
    * Create ticket by sending email to a predefined email address
    * Work with tickets using desktop or webmail systems such as Outlook or Gmail without logging on to your Joomla site.
    * Use Cron to schedule email processing
    * Assign tickets to a single user or to many users.
    * Attach images, docs and other files to ticket
    * Search through tickets
    * Extended search through tickets
    * Dashboard for system manager
    * Create Knowledge base articles from tickets
    * Sell tickets through VirtueMart
    * Email notification when a ticket has been processed
Knowledge Base
Core System
Configuration Manager
Organization Manager
User Manager
Permission Manager
Category Manager
Frontend Manager

For more information on this component please see 


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Re: JTAG Ticketing & Helpdesk System For Joomla
« Reply #1 on: June 26, 2009, 07:01:41 PM »
Ok......... I'm thinking to use Joomla.................


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