Author Topic: To Redress Grievances of Teachers  (Read 875 times)

sheemar

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To Redress Grievances of Teachers
« on: August 28, 2014, 07:33:00 PM »
Grievances to be resolved within fixed time frame by all departments
Complaints received on official e-mail ids to be acknowledged within 24 hours



By Babushahi Bureau
Chandigarh August 28: The Punjab government has issued strict directives to officers of all departments directly receiving public grievances on their official e-mail ids created under Administrative Reforms to respond promptly on each and every complaint besides ensuring impartial justice.
In a communiqué in this regard the Punjab Government has directed the authorities concerned that Administrative Reforms Department has created their exclusive e-mail ids to facilitate common masses seeking justice from various departments. The communiqué also revealed that it has come to the notice of the department that some of the departments and officers concerned were not informing the complainants and not taking the public grievances seriously.
Disclosing this here today an official spokesperson said that instructions in this regard have been conveyed to all Financial Commissioners, Principal Secretaries and Administrative Secretaries for the compliance of the directions. He said that all concerned have been directed to resolve the public grievances being received on their e-mail ids besides ensuring timely and according to rules delivery of justice. He said it has also been directed to ensure the acknowledgement receipt to the complainant within 24 hours of filing of complaint.
The Spokesperson said all concerned would also inform the complainants about time line of resolving public grievances. He said that all the departments were being online for the facilitation of common masses and the officers directly looking after public dealing sections would route all the files through online system besides ensuring speedy and time bound justice to the complainants. ....
News Posted on : 2014-08-28

sheemar

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Re: To Redress Grievances of Teachers
« Reply #1 on: August 29, 2014, 07:16:13 AM »

sheemar

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Re: To Redress Grievances of Teachers
« Reply #2 on: March 14, 2015, 11:44:46 AM »
DEO to redress grievances today
14 Mar 2015
Hindustan Times

THE IDEA IS TO LISTEN TO PROBLEMS AND PROVIDE SOLUTIONS BY GIVING INSTRUCTIONS TO PERSONS CONCERNED AND THE STAFF WILL BE WORKING ON SATURDAY FROM 10 AM TO 2 PM.

LUDHIANA: Director public instructions (DPI), secondary, Balbir Singh Dhol has directed the district education officer (DEO) and circle education officers to hold meeting for hearing the issues of the staff as well as public on March 14.


In the last meeting conducted by the DEO on February 14, four complaints were received.

Talking to Hindustan Times, DEO, secondary, Paramjit Kaur Chahal said, “As per the directions, we will hold the meeting tomorrow. The idea is to listen to the problems and provide solutions PARAMJIT KAUR, district education officer (secondary) by giving instructions to the persons concerned. The staff will be working on Saturday from 10 am to 2 pm.”

Chahal said, “After every 15 days, I hold meetings with all the branches under me. I take feedback that how much work is left and direct the branch heads to complete the work at the earliest. My department makes efforts to address the issues and resolve the matter on the day they receive the case.”

The district education office had organised three meetings in 2013. The first one on August 10, 2013, saw two complainants; no complaint was received in the meeting on October 12, 2013; while one complaint was received on September 11 that year.


 

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