However, complaints received against the healthcare system have been many in the past year. Nearly 2,750 complaints have been lodged. The 24-hour helpline was set up in Kharar for the public to lodge complaints, give suggestions, seek medical advice, etc.
The official data of phone calls made at this helpline from June 24, 2014, to June 30, 2015, revealed that no one made a suggestion on improving healthcare from 11 districts, including Barnala, Bathinda, Faridkot, Fazilka, Ferozepur, Kapurthala, Moga, Pathankot, Roopnagar and Tarn Taran.
The authorities got a suggestion from Amritsar, Gurdaspur, Jalandhar, Mansa, Patiala, Mohali and SBS Nagar and two each from Fatehgarh Sahib, Ludhiana and Muktsar. Hoshiarpur got the highest three calls. In one year, the helpline has received a total of 47,476 phone calls from people seeking medical advice, counselling for drug addiction, HIV, depression, etc.
Sunil Gandhi, the project manager, said, “We got 20,605 calls from people who sought medical advice and 23,899 calls from those seeking information. We got 206 calls from people who needed counselling.”
He said the helpline was not very popular and that camps were being organised daily at hospitals and primary health centres to popularise the helpline.
The helpline received a total of 47,476 phone calls from people seeking medical advice and counselling for drug addiction, HIV etc, but only 16 callers suggested ways to improve the state's healthcare system