Author Topic: Employees circumventing RTS Act to avoid penalty  (Read 561 times)

SHANDAL

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Employees circumventing RTS Act to avoid penalty
« on: December 11, 2012, 09:01:45 AM »
Faridkot, December 10
Over a year after the Right to Service (RTS) Act 

Under the RTS Act, officials found guilty of delay have to cough up a penalty ranging from Rs 500 to Rs 5,000. As a result, employees have devised new methodologies to circumvent the Act.

In one such trick, employees have stopped mentioning the date on receipts issued to applicants after the latter apply for any service under the Act. In the absence of date on the receipt from government officials, it becomes tough for an applicant to challenge the delay in service delivery.

A local resident, Col Manna Singh Virk (retd), had applied for registration of a new vehicle at the Faridkot District Transport Office sometime back. As per the RTS Act, the registration certificate was to be provided within a week. But, Virk was made to wait for over a month. When he though of complaining to the higher authorities, he found that the receipt issued to him did not have date mentioned on it.

"If an educated person can be hoodwinked, what treatment do you expect for a villager," asks Virk.

Another resident, Shagun Kataria, had applied to the same office for a driving licence on September 14, but he got one on November 29. Officially, the service should have been provided within a week.

Faridkot Deputy Commissioner Ravi Bhagat, the appellant authority under the Act, says only five complaints have been received against government employees for delay in services. "These can be termed as teething problems, mainly due to staff shortage, he says.

But, applicants claim that whenever there is a complaint under the RTS Act for delay in service, the Deputy Commissioner mostly takes a lenient view towards employee concerned, giving him or her the benefit of staff shortage.

When contacted, District Transport Officer Sukhmander Singh said the act of 'missing date' on a receipt could be an inadvertent mistake. "Otherwise, every receipt and dispatch in the office is duly taken care of," he claims.

About the RTS Act

The Right to Service Act was implemented over a year ago in Punjab

The Act guarantees time-bound delivery of 67 services to the people

It makes state government officials accountable for delay, if any

Guilty officials can face a penalty ranging from Rs 500 to Rs 5,000

« Last Edit: December 11, 2012, 09:04:25 AM by SHANDAL »

SHANDAL

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Re: Employees circumventing RTS Act to avoid penalty
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